The guy at the executive customer service number said he would take care of it, but I still haven’t received my refund, and he didn’t call me back even though he said he would call to give me a status within two hours (that was 10 days ago). Every time I called locally I was told a different story, and then was told that I would have to fax in my checking account statement to prove that the payment had cleared, and that was after I had received TWO statements from TWC showing that they owed me money. Since then I have called six or seven times (including a call to their so-called “executive” customer service line, and I still haven’t received my refund. Well, I wasn’t surprised when they withdrew the entire amount, even though I had only used the service for 10 days of that billing period. I was on their “express pay” plan, and when I called to order the disconnect, I was told that only the prorated cost would be withdrawn from my checking account. I disconnected my TWC service effective 4/15/09.
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